What’s worse than four cranky adults cloistered together for weeks? Four stinky adults! That’s what we faced when our water heater died on Sunday. Unfortunately, we hired the wrong plumber to come fix it that day. We paid an extra high fee to come out and they misdiagnosed the problem. Thankfully, we had Tony from Ben Franklin plumbing come out the next day because they promised to look at the unit for NO CHARGE. And, they came earlier than expected because we had no hot water. Rather than just sell us a new heater, they tried to fix the unit first to save us money. Alas, the circuitry was blown and it needed to be replaced. Tony immediately ordered a better unit than the previous plumber recommended, picked up the unit, and had it replaced within 3 hours. Best of all, the entire repair was several hundred dollars less than our original quote from the first plumber. We all had hot showers earlier than the time we originally expected Ben Franklin Plumbing to look at the unit. Tony, you have our business for life. Call them first when you need a plumber and tell them CharlestonJack.com sent you. Ben Franklin Plumbing is located at 2612 Larch Lane #104, Mt. Pleasant, SC 29446. (843) 376-6250. https://www.benjaminfranklinplumbing.com.
My brother recommended I would possibly like this website. Carlen Kippie Zosema
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Way to go Tony from Ben! There ya go — some businesses still see their customers as humans who deserve to be treated well. If you find those ones, keep ’em.